Peterborough, September 21, 2009 – WIND Mobile announced today that it will be creating up to 200 jobs over the next year in the City of Peterborough to staff its call centre.
The facility, located at 364 Water Street, and managed by Teleperformance, a leading call centre management company, will employ 40 Canadians initially but will grow as WIND Mobile expands its service offering across the country.
“We are proud to welcome WIND Mobile to the City of Peterborough,” said Mayor Paul Ayotte. “Given the current economic climate, the announcement of the creation of these new jobs in Peterborough is very welcome news.”
“As a new wireless company that is in the process of preparing for launch, I am thrilled that WIND Mobile has chosen our community and our people to help them build their business,” said Dean Del Mastro, Member of Parliament for Peterborough.
WIND Mobile is Canada’s newest wireless company with a staff of over 250 people in Canada and growing fast. Over the next 12 months, WIND Mobile is planning to create over 2,000 full-time jobs and will be investing over $1 billion in Canada – a significant amount given the current economy.
“The Greater Peterborough Area Economic Development Corporation was instrumental in helping us secure a suitable location in Peterborough,” said Mike O’Connor, co-chair of Globalive Holdings, shareholder of GWMC. “We are thrilled to be a part of the Peterborough community and are looking forward to expanding our call centre capabilities here as we continue to expand our service offering across Canada.”
WIND Mobile is committed to creating an exceptional customer service experience for Canadians which includes making a significant investment in its call centre staff through rigorous training. Training will be led by Graham Kingma, WIND Mobile’s Head of Call Centre Operations, who will be working closely with Teleperformance to oversee operations and ensure that staff are prepared to represent the WIND Mobile brand when service launches later this year.
"We are very excited about the new launch of Wind Mobile in Canada and pleased that WIND chose Teleperformance as their outsourced partner. Together we will work as a single team focused on an exceptional customer experience" said by Charlotte Gummesson, CEO Teleperformance Canada.
The Peterborough site will provide a full range of in-bound customer service activities for WIND Mobile.
Resumes are still being accepted for customer service representatives interested in working for WIND Mobile. For more information and to apply, visit the WIND Careers Section.
About Globalive Wireless Management Corp. and WIND Mobile
Globalive Wireless Management Corp. will provide voice, text and data services to Canadians under the brand name WIND Mobile on a next-generation wireless network and is committed to offering a level of wireless service presently not available in Canada. WIND Mobile is built on actual conversations that are happening with Canadians who are passionate about wireless and creating a better mobile offering nationally. For more information about WIND Mobile, please visit our About Us page.
About The Peterborough Region
Located in the Kawarthas lake region Peterborough is one of "Canada's Top Ten Places to Live" (MoneySense Magazine 2009). Just over an hour’s drive from the Greater Toronto Area, the Peterborough region's proximity to major markets in Canada and the north eastern United States, combined with a diverse economy and exceptional post-secondary schools that contribute to its skilled workforce, makes Peterborough an unparalleled setting as a business location.
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Media Contacts:
Lindsay Mattick, Narrative Advocacy, Lindsay. Mattick@narrativeadvocacy.com
Ashley Curran, GCI Canada, Ashley. Curran@gcicanada.com or (416) 486-5923
Kate Young, Greater Peterborough Area Economic Development Corporation, kyoung@gpaedc.on.ca (705) 743-0777 Ext. 2134
Good stuff. I'm really happy about the fact that WIND is actually updating us (the public) to such a great extent about their plans and projects even before launching. This is encouraging, and certainly reassuring. I am looking forward to the launch guys. Great job!!!
R
I"am glad that a call center is coming to Peterborough. Linda
Not sure I agree with the placement of the call centre. Would seem that it would be more suited for a place like Barrie, Mississauga or somewhere closer to the GTA. Peterborough is much more of a retirement place or used to be anyways.
Also. Outsourcing to a call centre management company? I really hope that the customers receive good customer service. Call Centre Management companies have their focus on so many of their clients that I hope Wind doesn't get lost in the mix.
I thought the call centre was in Mississauga. What's this one in Peterborough for? Overflow? Spike in calls when for your initial launch?
Aileen
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Hi guys-- our primary call centre will be located in Mississauga and will be an in-house operation (ie, all the staff will be directly employed by WIND).
WIND will work closely with Teleperformance to make sure that the level of customer care is consistent whether your call in answered in Mississauga or in Peterborough.
It doesnt matter where you put a call centre. Peterborough has the population to easily support the call centre. By having a company like Teleperformance manage the call centre for you allows a smoother transition into the market place. They would bring the knowledge, manpower, training and equipment that you would not have by starting one by yourself.
I don't know what to think of the idea Teleperformance managing the call centre. They are known for their high turnover rate amongst other things.
All call centres are. It is not a glorious job. Kingston has a major call centre with 2 locations. They have job fairs every month and advertise on the radio that they are hiring all the time. I wouldn't like it if people yelled at me all day for not paying their bill. Lets hope that Wind doesn't have angry customers ;)
I would as well like to comment on the call center coming to Peterborough. I do think it is great for Peterborough but the company you are trusting is not all you may think it is. Anyone can hear what they want from the head people cause they need the business. Did they mention they lost there last large cell phone contract. Did they mention there staff change over because of the way the staff is treated. I was an employee of the company since they opened in 1994. Day one. I was there until they laid 21 devoted long time employees off because we were coming up to a large 5 yr bonus. Exactly two days prior we were done. We were all very dedicated, I loved my job, never had a write up or any correction action done. Was employee of the month and had awsome daily stats as well. I even left with a beautiful letter of reference from one of the head managers. This is not out of being hateful because I am not at all. I would love to work for your company but I wanted use to know how the staff are treated right up to this day, a staff person was hired for a different contract under false pretence (example) was told they were doing retention and today found out they were selling(the person inquired which had been done a few times in the last week with the same answer "no you dont have to worry your not selling" He again enquired today, to be walked out the front door, had to sign papers saying he quit but was told his stuff was brought down and he was not returning to the floor. It is one thing to negotiate with a company but I highly suggest talking to employees of the company cause emplyees there now even are very unhappy and stressed. I always say a happy employee makes a very happy customer and customers on the most part come to a company by word of mouth. We were all almost minus 2 days 5 year dedicated employess who came to work and did there job. If you look over those 5 years and see the change in employees this is because of Teleperformance. I can give you a list of employees that would tell you the same information. This just goes with the top two articles as well. Just once again remember with a happy employee you get more happy customers, Teleperformance does not care about their employees
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