This is a good step forward and will certainly be useful to many Wind customers. I'm really enjoying Wind's constant improvement in their customer offerings. And what would any feedback be without a request? :) Here's mine: voicemail transcriptions! That would be a real game-changer for me.
I don't like the SMS stuff that happens when you miss calls and the phone is off... if my phone is off, it is because I don't want to receive any calls, not because I want to be inundated by SMS's when I turn it back on.
valid opinion droidhacker, i'm sure you can ask for the service to be turned off.
I agree with DH...plus why introduce anything new or even plan on doing it when the network is running so poorly...these up-dates are ridiculous just meant to cloud the mind to assume you're doing something and the serious problems are never addressed publicly unless you are forced to.Plus you have a big problem with hiring,most of your employees are unskilled/lacking knowledge in technology and unsure of whatwever they say...are you just going to collect money like the Big Three and pray that everyone joins.Give solid up-dates/responses on the web-site and start keeping your promises,there's a limit to patience unless you discuss the flaws openly/repair them and so far you failed badly on that...in fact in many areas it's worse even if you're close to an established tower and the phones are not at fault.Burlington for example is awful again,no need to keep calling in to CS to hear a happy Rep that is only a trained monkey and I guess the honeymoon for me is starting to be over.Can't wait to see what Dave Wireless has to offer and from the sounds of it they will learn from your mistakes.
The following statement taken from above is starting to be a joke,you won't excel over the Big Three unless you start using this web-site for better purposes instead of trying to give the impression everyone is united and so far it's only customers helping other customers with no significant feed-back from anyone (especially intelligent Techies)...don't ask yourself why you are losing customers and maybe once you figure out as to why you'll do something.Honestly...you're nothing special yet!!! Do you really believe this..."WIND Mobile provides voice, text and data services to Canadians on a next-generation wireless network and is committed to offering a level of wireless service previously not available in Canada. WIND is built on actual conversations that are happening with Canadians who are passionate about wireless and creating a better mobile offering nationally".Listen or defeat yourselves!!!
Fido has something similar, but they have implemented it poorly. Before I had them disable the "feature" if I missed a call, I would get a notice from my phone saying I missed a call, then I would get a text message saying I missed a call, then I would get a text message saying I had a voice mail message, then I would get a notice from my phone saying I had two new text messages. If I missed 3 calls, multiply all that times 3. Needless to say it was very annoying.
I like the concept of a text message that has the voice mail link and info build into it -- but I *do not* also need a text message saying I missed a call. If I have a voice mail message waiting odds are I missed a call as most people have no clue that you can send voice mails to other users directly from your voice mail system. But either way, it doesn't matter, as I only need one message either stating I missed a call (if no voice message was left) or that I have a voice message. Also, I don't need to be sent a text message that I missed a call if my phone was on, *my phone already does that* I just need to know if a voice message was left.
Please be intelligent about implementing these features.
WiseGuy, so you do have a limit before you pick up the pitch fork and move to a completely different camp.
WFY...that's right Bro...have it in my hand and if this service continues for long I'll be gone for good...can't keep paying for unlimited when it's only unlimited when it's available and the last week in Burlington has been horrible with no fixed patches.Will stay for a while,yet two of my friends have already left and got the sweet deals they wanted from the other Big Three...believe it or not Bell is changing their attitude fast as you can negotiate now and they may decide to compete/repair CS unlike Rogers who seems to be going the other way worsening...still I will NEVER return to Rogers and hope Dave Wireless opens up soon.I can wait for Wind to open ports,but total crashes are another thing and this web-site is getting useless...they should have Techies on here every day and they are just making bad choices.
Agree with you there about techies or wind personnel not actively answering/commenting on questions/ideas. So far we've been talking to a virtual wall.
Wind doesn't seem to get it - a conversation is a two way street AND blocking ports does not equate to WHOLE INTERNET as they seem to claim. They better get their act together or I'll be reluctantly forced to wait for a few more years to get a cell phone. It is a nice to have but not a necessity for me and I imagine there are lot more people out there like me.