I called the day before I left for the states (January 29th) and asked if my phone would work, the guy on the phone told me yes. I thought it seemed odd, so I called back and asked again, was told yes. I had the second guy double check, and it wasn't up. This is a big thing, you really should make sure that you call center know the basics of your coverage.
For those wondering, "Away Zone" coverage stopped when I was crossing the bridge to the US, I was a passenger and fell a sleep so I'm not entirely sure where the "Home Zone" cut out.
While I was down there, I was able to pick up both the 2G and 3G networks for T-Mobile, as well as the 2G network for AT&T. I confirmed that I was able to connect to all 3 networks, just to be on the safe side in case I was required to call 911.
Yes, and this is what I have raised with Wind. Lack of communication between tech support and customer service.
I was assured that it will improved.
What happened Wind?
Now trollers....your free to post your comments
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Graham
@VonFunk
We did our best to answer your question accurately here:
http://www.windmobile.ca/community/ideas/detail/14640/
I have reached out to you directly to track down who you spoke with. We are always looking for feedback to improve the accuracy of our information.
Chris has an update on the status of US roaming here:
thank you
Graham
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