I find it really irritating that I can't talk to someone in Technical Support when I call in with an issue. We have to wait for the CSR to send a ticket to them and it could take up to 5 days to call us back? What's up with that? I had no data connection OR texting on my new Android phone for 2 days. As soon as someone in tech got the ticket, it was fixed within 5 minutes. So I had to wait 2 days for a 5 minute fix? I wouldn't even have minded waiting for 20-30 minutes if I knew I'd be able to talk to someone in Technical Support. So whoever runs that department, I strongly suggest you make your team available right away like the CSRs are. Waiting 2 days for someone to click a button to refresh me on the switch to get things working isn't cool.
WIND Cares
Hey Massonite,
Firstly we apologize that it took such a timeframe to get your issue resolved. I think that is a valid point that you make and I will bring that to the attention of our Tech department. We appreciate your feedback and we will work to ensure your future experiences with our representatives are positive ones.
Thank you and take care
Shain WIND_Specialist
Customer Care
1-877-809-4631
Thank you Shain, I appreciate that. I can definitely tell WIND is trying their best, and I am glad to help any way I can.
© 2010 WIND Mobile