WIND Mobile is committed to enhancing the level of service to our customers by providing the following accessibility services to customers with special needs.
Teletypewriter - TTY Service (7-1-1)
TTY is an operator service that allows people who are deaf, hard of hearing or speech impaired to place calls to standard telephone users via a keyboard or assistive device. To use TTY service, the device or phone needs to be hooked up to a phone or analog jack. Once the device is hooked up, simply dial 7-1-1 to get in touch with a representative. TTY service is free of charge to WIND Mobile subscribers (subject to change). Only WIND subscribers are able to dial 7-1-1 through the WIND network.
WIND Mobile TTY Compatible Devices
||Huawei Ascend G312
||Sony Experia ION
||Nokia Lumina 710
||LG Optimus 4X HD
||Samsung Galaxy Nexus
|HTC Amaze 4G
||Motorola RAZR V
|HTC Radar 4G
||LG GD-570 Dlite
||LG Optimus 2x
*Last updated December 2012. For an updated device list, please call WIND Mobile customer care at 1-877-946-3184 or send us an email to email@example.com.
For more details on the TTY compatible devices listed, click here.
IP Relay Service
IP Relay service is a voice relay service provided to active WIND Mobile customers who are registered IP Relay service users. Communication between the operator and IP Relay service happens over the Internet and is being relayed to the other party through usual voice call. This service enables faster communications with the relay operator, and allows you to see more of the conversation on your computer screen. Calls to anywhere in Canada are free of charge (subject to change).
To start using the IP Relay service, WIND Mobile subscribers must register by completing the application form (PDF).
Application form can be submitted via one of the following options:
401 Ouellette Ave
P.O. Box 65
Windsor, N9A 4H0
Phone Number: 1-877-946-3184
Fax Number: 1-866-418-4145