Frequently Asked Questions

JOINING WIND

Careers

Can I bring my own phone to WIND?
What's your return/exchange policy?
Can I keep my number?
Can I join WIND as a small business?


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NETWORK AND COVERAGE

Network coverage

Where can I use WIND service?
What is AWAY Coverage?
Can I disable AWAY service?
Can I use my features anywhere on WIND?


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DEVICES

Devices

Do you sell the iPhone?
How do I get an unlock code?
How do I get my phone repaired?
How do I enter APN/MMS settings?

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BILLING AND PAYING

Billing & Paying

How do I top up?
What will my first bill look like?
What happens if I don't pay on time?
Will I be notified when payment is due?

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MANAGING YOUR ACCOUNT

Contacts

Can I change my plan?
What can I do in My Account?
Can I manage my account on my phone?
What do I do if my phone is lost or stolen?

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SERVICES

Flat-Roaming-Rates-1

What is International Credit Transfer?
How do I check voicemail when roaming?
How can I contact WIND when travelling?
What are short codes?

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207 Queens Quay West Suite 710
P.O. Box: 114
Toronto
Ontario
M5J 1A7
Canada
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