DEVICES

Devices

Devices

Can I just buy a SIM card?

Yes, WIND also sells SIM cards – meaning you can bring your own phone, as long as it is compatible with our network. Check out our How to Join WIND page for full details.

Does WIND sell the iPhone?

We do not currently carry the iPhone, however we do offer Nano SIM Cards that are compatible with most unlocked iPhone 5/ 5c/ 5s and iPhone 6/ 6 Plus models. WIND welcomes you to join the thousands of customers who are already enjoying WIND’s unlimited services with their compatible iPhone.

Not sure if your iPhone is compatible? Start here:

iPhone 6
Model(s): A1549 (GSM); A1549 (CDMA) A1586

iPhone 6 Plus
Model(s): A1522 (GSM); A1522 (CDMA); A1524

iPhone 5s
Purchase Date: After September 20th, 2013
Model Number: A1533

iPhone 5c
Purchase Date: After September 20th, 2013
Model Number: A1532

iPhone 5
Purchase Date: After April 11th, 2013.
Model Number: A1428
Serial Number: Must contain the following sequence
White 16GB - FH1C
Black 16GB - FH19
White 32GB - FH1D
Black 32GB - FH1F
White 64GB - FH1G
Black 64GB - FH1H

Please note: at this time, the use of FaceTime and iMessage on compatible WIND network iPhones will function with the use of an Apple ID. Currently, WIND Mobile is not an authorized dealer of Apple Canada, as a result, certain proprietary software has not been made available to WIND to the fullest extent in an official capacity.

The original iPhone, iPhone 3G, iPhone 3Gs, iPhone 4, iPhone4s are not compatible with the WIND network.

Visit a WIND store to purchase a Nano SIM. All Nano SIM Card sales are considered final sale and are not eligible for a refund. 

How do I find out if my phone will work with WIND?

Check compatibility with your phone’s manufacturer first.The WIND Mobile network uses a frequency called AWS, with bands 1700/2100 MHz.(Phones compatible with the U.S. T-Mobile network often work with WIND). It’s best to check out your phone maker’s website to check out specifications and then visit us in store to confirm with a specialist. 

The phone must be unlocked If you're in doubt, bring your phone into any WIND store and we'll check it out on the spot. We can’t unlock your phone for you but you could get in touch with your current carrier or a third party company who can unlock it for you. There are risks to unlocking your phone as it may impact your device warranty. Check with your current carrier and phone brand to see.

Here's how our lawyers say it:
By activating services using your WIND licensed SIM card, you acknowledge receipt of and agree to accept and abide by our Terms of Service (which are included with the SIM card and are available here).WIND does not make and expressly disclaims any representations and warranties relating to the SIM card or handset and does not represent or warrant that any particular handset will work with your SIM card and/or that all services available to WIND customers are available on your handset. Not all phones designed to work on the AWS band will work on your SIM card. Please check handset compatibility before licensing your SIM card from us.

 

Does WIND provide tech support for non-WIND devices?

We can only provide you with service or generic support that includes general settings and similar. Unfortunately we are not able to troubleshoot or provide extensive support for non-WIND devices.

How do I unlock my phone?

You can get an unlock code for a WIND purchased phone from Customer Care or in My Account if you meet these conditions:

  • Your service must be active or fully paid up
  • You must pay the unlock code fee ($30)
  • You must stay with WIND for more than 3 months (90 days). Unless you bought your device outright (then you can request the code immediately).

Just follow the steps below and your handset will be unlocked in minutes. Make sure you follow all of the steps carefully, and enter the unlock code correctly.

IMPORTANT:
 Entering an incorrect Unlock Code too many times will result in permanently damaging your handset! The handset will warn you regarding the number of trials still allowed.

General Unlocking Instructions for ALL devices:

  1. Insert new WIND Roaming SIM card
  2. Go to WIND Menu > Roaming Setting
  3. Select IMSI2 (Reselect Visited Network)
  4. Enter Unlock Code (device will automatically prompt for the unlock code)
  5. Go back to WIND Menu > Roaming Setting
  6. Select IMSI1 (Select Visited Network)
  7. Turn OFF/ON device
  8. Done!

 
PLUS:  the Nokia 5230 and all BlackBerry devices have an alternative method for unlocking. See below.

Unlocking Instructions for Nokia 5230: 
 
HEADS UP!  You only have 3 tries to correctly unlock your phone - if all 3 attempts are incorrect your phone will lock you out!
 
Unlock Procedure:

  1. Insert the new SIM card into the device and power ON
  2. Press # key 1 time
              i.  You will see “#” on your display
  3. Press * key 3 times
              i.  You will see “p” on your display
  4. Press the * key 4 times
              i.  You will see “w” on your display
  5. Press * key 2 times
              i.  You will see “+” on your display
  6. Input 15 digit code
              i.  Code “123456789012345” (example only)
  7. Press * key 2 times
              i.  You will see “+” on your display
  8. Press the 1 key 1 time
              i.  You will see “1” on your display
  9. Double-check what’s on the display
              i.  It should read: #pw+123456789012345+1 (example only)
  10. Press # key 1 time
              i.  You will see # on your display
  11. Press OK button located on the left hand corner.
              i.  The phone should be unlocked at this point
     

Unlocking Instructions for BlackBerry 9100,9300,9700,9780: 

  1. Insert the new SIM card into the device and power ON 
  2. Ensure that the radio is turned OFF
  3. Go to 'Options' (Advanced Options) and click on 'SIM Card'
  4. Type 'MEPD'
  5. Type 'MEP2'
  6. Enter the unlock code
  7. Press enter.  You should receive an alert stating 'Code Accepted'
  8. Reboot device


 

What do I need to know about WINDtab?

What is WINDtab?

WINDtab lets you reduce the amount you pay on a phone by putting a portion of it on a tab which we pay off as you pay your monthly bills.

Pay off your WINDtab by paying your monthly bill over a 24 month period. It's simple - every time you pay your monthly bill, we calculate 10% of your monthly payment (not including taxes and late payment charges), and deduct that amount from your WINDtab.

​​If you need to leave WIND before you've paid off your WINDtab it’s no problem as you’re not locked in. Just pay whatever balance owed on your WINDtab when you leave. 

Plus with WINDtab we offer Pay-Off Promise: Our commitment to clear any remaining balance on your device after two years with us.

Any eligible Pay After customer can use WINDtab towards the purchase of a new handset. Eligibility is determined by a credit check, so make sure to bring a valid credit card and government photo ID when you visit WIND store to get a new phone on WINDtab. Depending on your eligibility, you may qualify for more than one WINDtab - but you can't have more than one WINDtab per line.

Can I transfer my WINDtab to another line?

We’re sorry, but you cannot transfer your WINDtab. You can transfer the ownership, but you will need to pay the remaining WINDtab balance first.

How do I check my WINDtab balance?

You'll see your current WINDtab balance on your monthly bill. You can also check your WINDtab balance at any time by logging in to My Account with your phone number and PIN

Where can I find a copy of the WINDtab terms and conditions?
Click here for WINDtab Terms & Conditions

How do I enter WIND’s APN and MMS settings for Android?

Android 4.0 or higher
Note: These steps are for stock Android devices (Nexus handsets). Other Android devices use the same method but may rename some of the options and the appearance with their own user interface on Android.

Internet Setup

Step 1: Enter Settings
Step 2: Select Wireless & Networks
Step 3: Select More…
Step 4: Select Mobile Networks
Step 5: Ensure Data Enabled is checked (enabled).
Step 6: Select Access Point Names
Step 7: Create a new APN (Select Menu, followed by New APN). Enter WIND Data as the name for the new APN. Under the headings APN enter internet.windmobile.ca (leave all other fields blank).
Step 8: Save the APN settings by selecting menu and then save.

Picture Messaging (MMS)

Step 1: Enter Settings
Step 2: Select Wireless & Networks
Step 3: Select More…
Step 4: Select Mobile Networks
Step 5: Ensure Data Enabled is checked (enabled).
Step 6: Select Access Point Names
Step 7: Create a new APN (Select Menu, followed by New APN). Enter WIND MMS as the name for the new APN. Under the following information in the listed headings:

  • APN: mms.windmobile.ca
  • MMSC:http://mms.windmobile.ca
  • MMS Proxy: 74.115.197.70
  • MMS Port: 8080
  • MCC: 302
  • MNC: 490
  • APN Type: mms
  • Leave all other fields blank.

Android 2.1 to 2.3

Internet setup

Step 1: Enter Settings
Step 2: Select Wireless & Networks
Step 3: Select Mobile Networks
Step 4: Ensure Data Enabled is checked (enabled).
Step 5: Select Access Point Names
Step 6: Create a new APN (Access Point). Enter any name you would like to call your internet connection and the access point as internet.windmobile.ca (leave all other fields blank).

Picture Messaging (MMS) setup

Step 1: Enter Settings
Step 2: Select Wireless & Networks
Step 3: Select Mobile Networks
Step 4: Ensure Data Enabled is checked (enabled).
Step 5: Select Access Point Names
Step 6: Create a new APN (Select Menu, followed by New APN). Enter WIND MMS as the name for the new APN. Under the following information in the listed headings:

  • APN: mms.windmobile.ca
  • MMSC: http://mms.windmobile.ca
  • MMS Proxy: 74.115.197.70
  • MMS Port: 8080
  • MCC: 302
  • MNC: 490
  • APN Type: mms
Leave all other fields blank

How do I enter WIND’s APN and MMS settings for BlackBerry?

BlackBerry OS 7

Step 1: Locate and select Options
Step 2: Scroll to and select Device
Step 3: Scroll to and select Advanced System Settings
Step 4: Scroll to and select TCP IP
Step 5: Verify APN Settings Enabled is checked marked as enabled.
Step 6: Input internet.windmobile.ca (leave all other fields blank).
Note: If APN settings are already populated to a different carrier, you will need to press the menu key and select edit.
Step 7: Press the Back key and save the settings.

BlackBerry 10

Step 1: Locate and select the Settings icon from the list of applications on your BlackBerry 10 device.
Step 2: Select the second option Network Connections.
Step 3: Select Mobile Network.
Step 4: Ensure Data Services is toggled to On.
Step 5: Tap the Settings icon on the bottom of the screen located to the right of the back arrow key.
Step 6: Under Access Point Name (APN), enter internet.windmobile.ca (leave all other fields blank).
Step 7: Select Save.
Step 8: Restart your BlackBerry 10 smartphone.

How do I enter WIND’s APN and MMS settings for Windows?

Windows Phone 7 and up

Internet Setup

Step 1: Locate and select Settings
Step 2: Scroll to and select mobile network
Step 3: Scroll to and select add internet apn
Step 4: Under the APN heading, input internet.windmobile.ca as the APN (leave all fields blank).
Step 5: Save APN, by selecting the floppy disk icon on the bottom left hand of the touch screen.

Picture Messaging Setup (MMS)

Step 1: Locate and select Settings
Step 2: Scroll to and select mobile network
Step 3: Scroll to and select add mms apn
Step 4: Input under the following under the listed headings:

  • APN: MMS.windmobile.ca
  • MMSC: http://mms.windmobile.ca
  • Leave all other fields blank

Step 5: Save the new settings by clicking 

How do I set up my WIND compatible iPhone?

Although the iPhone is not supported by WIND’s technical support team, below you will find the steps necessary to enable select features on compatible iPhone 5 /5c /5s /6 /6 Plus models. 

Important: Please make sure your iPhone is connected to a Wi-Fi network or a computer with iTunes.

Data:

Step 1: Open the Settings App
Step 2: Tap Cellular followed by Cellular Data Network
Step 3: Under the Cellular Data heading enter the following information:

APN: internet.windmobile.ca
All Other Fields: leave blank

Picture messaging (MMS):

Step 1: Open the
Settings App
Step 2: Tap Cellular followed by Cellular Data Network.
Step 3: Under the MMS heading enter the following information:

APN: MMS.windmobile.ca
MMSC: http://mms.windmobile.ca
Proxy: 74.115.197.70:8080
All Other Fields: leave blank

FaceTime:

Step 1: Open the Settings App
Step 2: Tap FaceTime
Step 3: Ensure “You can be reached by FaceTime at (appleID)” is selected.

iMessage:

Step 1: Open the Settings App
Step 2: Tap Messages
Step 3: Tap Send & Receive
Step 4: Confirm the following is selected: “You can be reached by iMessage at (appleID)”

Please note: at this time, the use of FaceTime and iMessage on compatible WIND network iPhones will function with the use of an Apple ID. Currently, WIND Mobile is not an authorized dealer of Apple Canada, as a result, certain proprietary software has not been made available to WIND to the fullest extent in an official capacity.


Personal Hotspot:

Step 1: Open the Settings App
Step 2: Tap Cellular
Step 3: Tap Cellular Data Network
Step 4: Under the PERSONAL HOTSPOT heading enter the following information:

 APN: internet.windmobile.ca

Step 5:  Leave all other fields blank (Username and Password)
Step 6: Go back to Settings menu and "Personal Hotspot" will be visible

Please note: Make sure that a proper WIND Mobile SIM is inserted into the device and that it has successfully registered before adding the APNs. "Personal Hotspot" menu is visible under Settings menu only if APN has been previously added under Cellular Data menu. 

 

 

 

How do I enter WIND’s APN and MMS settings for Symbian?

(Nokia) Symbian

Step 1: From the menu, select Applications.
Step 2: Locate and select Connectivity.
Step 3: Locate and select Connection Manager.
Step 4: Select Destinations.
Step 5: Create a new destination with the access point as internet.windmobile.ca (you may have to delete previous destinations for your Symbian handset to use the WIND settings to route your data requests).
Step 6: Ensure under Connection Mgr., Data use in home country is set to Wi-Fi and Cellular networks.

 

Where can I find my phone user manuals and guides?

Download or view the phone user manuals and quick start guides for your phone from the list below or go to My Account, sign in, and the manuals will be available there as well. We post all of our phone manuals online as PDFs.

Alcatel 

  1. Alcatel One Touch English - French
  2. Alcatel One Touch Pop D3 English - French

BlackBerry 

  1. BlackBerry Curve 9300 French
  2. BlackBerry Curve 9350/9360/9370 English - French
  3. BlackBerry Bold 9700 English
  4. BlackBerry Bold 9780 English
  5. BlackBerry Torch 9810 EnglishFrench
  6. BlackBerry Bold 9900 English - French

HTC

  1. HTC Amaze 4G English - French
  2. HTC Radar English - French
  3. HTC Desire 601 English
  4. HTC One S English - French
  5. HTC 8S English - French

Huawei

  1. Huawei U7519 English - French
  2. Huawei U2801 English - French
  3. Huawei U6150 French
  4. Huawei U8350 English - French
  5. Huawei U8651 English - French
  6. Huawei Ascend G312 English - French
  7. Huawei Ascend W1 English
  8. Huawei Ascend Y215 English
  9. Huawei Ascend Mate English
  10. Huawei Ascend Mate2 English - French

LG

  1. LG Optimus 4X HD English - French

Motorola

  1. Motorola XT720 English - French
  2. Moto G - English - French

Nokia

  1. Nokia 500 French
  2. Nokia 5230 French
  3. Nokia Lumia 710 English - French
  4. Nokia C7-00 French
  5. Nokia C5-04 English - French

Samsung

  1. Samsung SGH-C414 English - French
  2. Samsung Gravity SGH-T469W English - French
  3. Samsung Galaxy Q English - French
  4. Samsung Galaxy S III English - French
  5. Samsung Galaxy S 4 English - French
  6. Samsung Galaxy S 5 English - French
  7. Google Nexus S English

Sony

  1. Sony Xperia M English - French
  2. Sony Xperia L English - French
  3. Sony Xperia ZL English - French

How do I get my broken phone fixed?

Check out our Warranty & Repair page for full details on the process to get you back in working order. 

Can I get a loaner phone while mine is being fixed?

While your phone is being diagnosed and repaired, we will do our best to provide a loaner device with similar operating system to your own. For example, if you have a Blackberry smartphone we will try to lend you a Blackberry device, subject to availability. Fees may apply, a deposit will be required, and available loaner models may vary.

​When using a loaner phone, you will be able to keep your phone number. When your repaired phone is returned to you, your phone number will transfer back to your own device. Learn more on our page about Warranty & Repairs.

Is my device under warranty?

The manufacturer's limited warranty for defects to your WIND Mobile device is valid for one year from the date of purchase, with the original bill of sale. There are some exceptions, such as Lightly Loved devices, which will be noted on the bill of sale.

If your device proves to be faulty within the first 14 days of purchase, return to the original store where you purchased your device, and upon determining your device’s warranty eligibility we will exchange it for a new device at no extra charge. The faulty device must be in pristine condition, and all accessories and packaging should be returned in order to receive a replacement device.

After the 14th day and up until the 365th day after the date of purchase, you can visit a participating WIND Warranty Store where we will send your device away for repair if the WIND Specialist is unable to resolve the problem.

​The manufacturer’s limited warranty does not cover defects or damage caused by: improper storage; damage from liquids; unauthorized modification; misuse; neglect; abuse; accidents; alteration; improper installation; abnormal operating conditions; events outside of human control (such as natural disasters).

Check out the Warranty & Repair page for details on  how to get a broken phone repaired. 

What is a "Lightly Loved" phone?

A Lightly Loved phone has either been returned to WIND within 2 weeks and 30 minutes of usage from the purchase date in working order and without physical damage OR has been refurbished by the manufacturer back to working order without physical damage.

How do I upgrade my phone?

Visit us at any WIND store to upgrade your phone. If you currently have an active WINDtab, you can still upgrade, just make sure you are eligible. In order to upgrade a WINDtab, the original WINDtab must be at least twelve months old. If it is, you are qualified to upgrade your device with another WINDtab. You will need to pay the remaining WINDtab balance and the new WINDtab balance will be reflected on your account.

How do I get the latest software on my phone?

WIND works with every phone manufacturer to enable the latest Operating System on your phone.But just in case, there are many things you can do two things to ensure you always have the latest:

  • In your phone settings menu, follow the prompts to check for the latest software. You can also set some phones to check for updates automatically. In that case the phone will prompt you whenever the newest software becomes available.
  • Go to the phone manufacturers website to make sure the Operating System is available for your phone
  • Follow us on Twitter or Facebook for the latest updates

Will a WINDspeed mobile internet device work with my laptop or tablet?

Our mobile internet sticks will work on any computer with a USB port and the minimum system requirements. You can also pair any WINDspeed mobile internet stick with our Wi-Fi router to make a portable Wi-Fi hotspot for up to 5 devices (including tablets like the iPad). Want to skip the middleman? Go straight for the WINDspeed Pocket Hotspot, which offers ultimate Wi-Fi flexibility thanks to a rechargeable battery.

Some tablets support WIND SIM cards. Our network is AWS (Advanced Wireless System) also known as 1700/2100 MHz. You can purchase a SIM card from WIND and activate mobile internet service for your laptop on that SIM without needing to buy a WIND mobile internet stick.

Check compatibility with your tablet’s manufacturer.T
he WIND Mobile network uses a frequency called AWS, with bands 1700/2100 MHz.(Phones compatible with the U.S. T-Mobile network often work with WIND). It’s best to check out your manufacturer’s website to check out specifications and then visit us in store to confirm with a specialist. 


Unlock your tablet If you're in doubt, bring your tablet into any WIND store and we'll check it out on the spot. We can’t unlock your tablet for you but you could get in touch with your current carrier or a third party company who can unlock it for you. There are risks to unlocking your tablet as it may impact your device warranty. Check with your current carrier and manufacturer to see.

Here's how our lawyers say it:
By activating services using your WIND licensed SIM card, you acknowledge receipt of and agree to accept and abide by our Terms of Service (which are included with the SIM card and are available here).WIND does not make and expressly disclaims any representations and warranties relating to the SIM card or handset and does not represent or warrant that any particular handset will work with your SIM card and/or that all services available to WIND customers are available on your tablet. Not all phones designed to work on the AWS band will work on your SIM card. Please check handset compatibility before licensing your SIM card from us.

Why should I buy a data stick if I can tether my phone’s data?

We optimized our mobile internet service for laptop usage, which means you’ll be able to use applications that you might not be able to use with data add-on, which is optimized for phones (for example, peer-to-peer applications). WINDspeed mobile internet devices are dedicated for mobile Internet and will not be interrupted by other types of communication, so your browsing experience and internet speed will always be better with your data stick or AWS compatible device (such as a netbook).

What's the APN (Access Point Network) to access the internet from my SIM?

APN (static): broadband.windmobile.ca ; Access number: *99# ; No username or password needed.

What kind of accessories can I buy for my phone?

Accessories vary by location. Find the store nearest you and a WIND specialist will be happy to help you find ones for your device.

 

207 Queens Quay West Suite 710
P.O. Box: 114
Toronto
Ontario
M5J 1A7
Canada
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