Sometimes your phone will pick up our roaming partners tower signal near the border of the WIND Network or when re-entering the WIND network from AWAY.
To ensure your phone is always using the WIND network while within our coverage area, you can manually select the WIND network for your phone. Make sure that you are within WIND’s network coverage when you change these settings.
This will lock your phone on to the WIND signal – if you’d like to use your phone while roaming in AWAY, you’ll need to switch back to “automatic network selection” by the same process in order to use your phone outside of WIND’s network coverage. You will also need to repeat the network selection process anytime you power up your phone after having it turned off.
Consult the manual for your phone for instructions on Manual Network Selection for your particular device. You can find a PDF of your phone’s manual within My Account.
We are always working to expand and improve our network coverage. However we cannot always guarantee that the services will be uninterrupted or error free. Please keep an eye on your home screen so that you know when you’re connected to the WIND network and when you might be charged for pay-per-use.
You can turn on or turn off data services while roaming in AWAY or in the US. Just visit My Account and manage your opt-in features to opt-in or out of the “AWAY and US Roaming – Data” feature.