What is a WIND Zone versus an AWAY Zone?

See a coverage map of current WIND Zones

With WIND, home is anywhere you are in a WIND Zone (Toronto area, Vancouver, Calgary, Edmonton, and Ottawa right now).

WIND Zones are not restricted to just the city associated with your phone number. You can buy your plan in Ottawa and travel to Edmonton, and will enjoy the same benefits. All of your unlimited plan features, WIND Zone minutes or outgoing texts are available in any WIND Zone at no extra charge.

Your WIND mobile phone will display “WIND Zone” when you're on our network and “AWAY” whenever you’re outside of our WIND Zones, anywhere in Canada.

When you're "AWAY", some services will cost a bit more:

• Calls to anywhere in Canada or the U.S. (all destinations): 25 cents/minute

• Any calls to you: 25 cents/minute

• Any text messages you receive (from anywhere in the world): free of charge

• To use the Internet on your phone: 10 cents/25 kB

Also, to make sure you don’t accidentally rack up a huge bill, we have capped your maximum call length to 120 minutes when you're AWAY – we just want you to be sure you know you’re incurring those extra charges.

Can I bring my own phone to WIND?

Yes, you can get a WIND SIM card and service without buying a WIND phone, though your phone will need to be unlocked and compatible with our AWS/1700 Mhz/BandIV network.

If you have an unlocked, AWS-compatible phone, here’s what you need to do:

1. Bring the phone or data stick you want to use to any WIND store or kiosk

2. Have a WIND retail specialist check to make sure your phone will work on our service

3. Sign up for a WIND plan, buy a SIM card and activate both

4. You’re good to go!

Unfortunately not all of our special offers are available with SIM-only purchase – but you’ll still get our awesome rates on our standard plans. There may also be certain limitations on functionality, such as the ability to use International Roaming. To learn more, visit a retail location.

Can I keep my current number if I switch to WIND?

Yes, it's a simple process to bring your current mobile phone number to WIND. Just remember that you can only transfer an active number, so don’t cancel your existing service. Learn how to bring your existing number when you join WIND.

The process is a little bit official to ensure that no one except you is able to take your number, so bear with us, a lot of the legal mumbo-jumbo is to protect you. But it’s easy to do. You can bring your current number to WIND when you pick your plan at a WIND store or by calling WIND Customer Care at 611 from your WIND phone or 1-877-946-3184 (1-877-WIND-184).

If you’d like to use a current landline telephone number on a WIND phone, please call us at 611 from your WIND phone or 1-877-946-3184 (1-877-WIND-184).

You might have heard the term “Local Number Portability” or “porting your number” – that’s geek-speak for keeping your phone number when you move from one phone company to another.

Remember, when you bring your number to WIND, only your telephone number will be transferred – you need to get a WIND phone and plan.