Can I keep my current number if I switch to WIND?

Yes, it's a simple process to bring your current mobile phone number to WIND. Just remember that you can only transfer an active number, so don’t cancel your existing service. Learn how to bring your existing number when you join WIND.

The process is a little bit official to ensure that no one except you is able to take your number, so bear with us, a lot of the legal mumbo-jumbo is to protect you. But it’s easy to do. You can bring your current number to WIND when you pick your plan at a WIND store or by calling WIND Customer Care at 611 from your WIND phone or 1-877-946-3184 (1-877-WIND-184).

If you’d like to use a current landline telephone number on a WIND phone, please call us at 611 from your WIND phone or 1-877-946-3184 (1-877-WIND-184).

You might have heard the term “Local Number Portability” or “porting your number” – that’s geek-speak for keeping your phone number when you move from one phone company to another.

Remember, when you bring your number to WIND, only your telephone number will be transferred – you need to get a WIND phone and plan.

How do I bring my current number to WIND?

No problem! Here’s how it works when you purchase a WIND phone and plan.

Before you cancel your existing service, request that your current number be brought over to WIND at a WIND store or through WIND Customer Care at 611 from your WIND phone or 1-877-946-3184 (1-877-WIND-184).

To make the request, you will need to have the following information about your current account at your current carrier handy (use a bill from your current carrier to ensure the information is exact so your transfer will go as quickly and smoothly as possible):

• Telephone number

• Account number

• Name of the account holder

• Billing address

DO NOT cancel your current phone number – WIND will take care of that for you, when we bring your number over.

For the most part, it will take three to five hours to move a mobile number from your current carrier to WIND,

As soon as your number is brought over, WIND will send you a text message to confirm you’re ready to go. We will also call you if there’s a problem bringing your number over to WIND.

What might stop me from bringing my number to WIND?

There may be some customers who have issues with bringing their existing number to a new WIND account. Here are a few reasons you would not be able to bring your number to WIND:

• Your number has been cancelled (disconnected)

• Your current number has a different area code than where you are now